Protecting your private information is our priority.
This Privacy Policy governs data collection and usage, and describes the personal data collected or processed when you use our website. It also explains how your personal data is used, shared and protected, what choices you have relating to your personal data, and how you can contact us. For the purposes of this Privacy Policy, unless otherwise noted, all references to Global Bappa Ltd include “The Site”. The Site is an ecommerce marketplace. By using The Site, you consent to the data practices described in this statement.
Collection of your Personal Information
In order to better provide you with products and services offered on our Site, The Site may collect personally identifiable information, such as your:
- First and Last Name
- Mailing Address
- E-mail Address
- Phone Number
- Social media information
The Site may also collect anonymous demographic information, which is not unique to you, such as your:
- Age
- Gender
- Race
- Religion
- Household Income
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through The Site’s public message boards, this information may be collected and used by others.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
The Site collects and uses your personal information to operate its website(s) and deliver the services you have requested.
The Site may also use your personally identifiable information to inform you of other products or services available from The Site and its affiliates.
Sharing Information with Third Parties
The Site does not sell, rent or lease its customer lists to third parties. The Site may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. The Site may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to The Site, and they are required to maintain the confidentiality of your information.
The Site may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on The Site or the site; (b) protect and defend the rights or property of The Site; and/or (c) act under exigent circumstances to protect the personal safety of users of The Site, or the public.
If you purchase The Site’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. We have authorized third party business partners to use information that you provide while processing your payment. Third party may collect payment method information (such as credit or debit card number, or bank account information), purchase amount, date of purchase, and payment method. When you make a transaction, the third party may also receive your name, email, billing or shipping address and in some cases your transaction history to authenticate you. When you use the “Remember Me”, the third party collects your email address, payment card number, CVC code and expiration date. The use of personal information by an authorized third party is subject to the third party’s privacy policy.
Tracking User Behavior
The Site may keep track of the websites and pages our users visit within The Site, in order to determine what The Site services are the most popular. This data is used to deliver customized content and advertising within The Site to customers whose behavior indicates that they are interested in a particular subject area.
We use the personal data you provide to us to operate our business. We may use personal data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our website. We may also use personal data about how you use our Platform to prevent, detect, or investigate fraud, abuse, illegal use, violations of our Terms of Use, and to comply with court orders, governmental requests or applicable law. We use data about how our visitors use our website to understand customer behavior or preferences. We may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by The Site. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of The Site.
Use of Cookies
The Site may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize The Site pages, or register with The Site or services, a cookie helps The Site to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on.
When you return to the same The Site, the information you previously provided can be retrieved, so you can easily use The Site features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of The Site services or websites you visit.
Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security of your Personal Information
You are responsible for safeguarding and preventing unauthorized access to the user information and password that you use to access our Services. You agree not to disclose your password to any third-party and you are responsible for any activity using your account, whether or not you authorized that activity. Please immediately notify us of any unauthorized use of your account.
The Site uses industry standard security measures to secure your personal information from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. The Site regularly reviews its security measures to consider appropriate new technology and methods. Please be aware that, despite our efforts, no security measures are perfect or impenetrable. The Site retains your personal information for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
- Delete your personal information from our records; and
- Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
- Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
- Debug to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
- Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
- Comply with an existing legal obligation; or
- Otherwise use your personal information, internally, in a lawful manner that is ject to an additional 45-day extension in certain circumstances).
Disconnecting your The Site Account from Third Party Websites
You will be able to connect your The Site account to third party accounts. By connecting your the site account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you, including personally identifying information, to be shared in this manner, do not use this feature. You may disconnect your account from a third party account at any time. You can opt out of targeted advertising by:
COMMON LINKS INCLUDE:
- FACEBOOK – https://www.facebook.com/settings/?tab=ads
- GOOGLE – https://www.google.com/settings/ads/anonymous
- Insta
E-mail Communications
From time to time, The Site may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from The Site or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from The Site, you may opt out of such communications by clicking on the UNSUBSCRIBE button.
Changes to this Statement
Applicable law and our practices change over time. If we decide to update our privacy policy, we will post the changes on The Site. The Site may change the provisions of this Privacy Policy at any time, and will always post the most up-to-date version prominently on our website. We may provide notice by email to you at the last email address you provided us, by posting notice of such changes on our sites and applications, or by other means consistent with applicable law. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy. We strongly encourage you to read our privacy policy and keep yourself informed of our practices.
Refund Policy
Most of our products are handcrafted. Every piece is a creation of artisans and there may be natural blemishes/variations that are not product flaws. Such variations are inherent in the manufacturing of handmade products, so you may find minor distinctions that make your buys, special and truly one of a kind.
Damaged/Broken Goods
Please be assured that we do a thorough quality check and pack it securely before it gets dispatched to you.
Nevertheless, should it ever, unfortunately reach you in a damaged or broken condition, please get in touch with us within 48 hours of receiving your order and we will happily arrange for a replacement or a full refund for you.
Just reach out to us over email connectglobalbappa@gmail.com or WhatsApp to +447424122162 to have things sorted out for you.
Kindly share pics when you reach out to us; that will help us pursue claims, where possible, with Royal mail or similar services that we use to handle the order delivery.
Returns
For any reason, you are not fully satisfied with your purchase (we are confident that would be rare), you can return it within 14 days of receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. Once we receive the package, post inspection, we will initiate a refund within 14 days of receipt. Unfortunately, we cannot refund you the delivery costs.
Exceptions
We will not be able to entertain return requests for personalised goods because they will hold no market value, if returned. We hope, you understand.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at connectglobalbappa@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Cheers
Global Bappa Team